On Cheerio, you can create canned responses in Team Inbox to quickly access long messages, Messages with buttons, Templates, Documents & Media using a shortcut set by you.

1. Accessing Canned Responses

• Open any chat in your team inbox.

• Click on the message icon on the left side of the chat window.

2. Creating a New Canned Response

• Click on the plus button to create a new canned response.

• Select the type of response you want to create from the list.

  
  

Quick Reply:

Combine messages with quick reply buttons, documents, and media.

Template Reply:

Create a shortcut for your templates and add variables to them.

3. Accessing and Using Canned Responses

Use the "/" (backslash) to access all shortcuts or type the shortcut and use TAB to select.